1. Shipping & Delivery Policy
At Sree Manjunatha Coffee & Tea Works, we aim to ensure that your orders are carefully packed and delivered safely.
This policy explains our shipping process, estimated delivery timelines and applicable shipping charges.
2. Shipping Locations
We currently provide shipping services within India.
Delivery is subject to courier serviceability at the customer's delivery address.
3. Order Processing
Orders are processed after successful payment confirmation and verification of product availability.
We aim to process orders promptly. Processing time may vary depending on product availability, order volume, holidays or other operational circumstances.
4. Delivery Timeline
Orders are generally expected to be delivered within 7–10 working days.
The delivery timeline is an estimate and may vary depending on the delivery location and courier availability.
Delays may occur due to circumstances such as adverse weather, transportation disruptions, public holidays, strikes, natural calamities, regulatory restrictions or other circumstances beyond our reasonable control.
5. Shipping Charges
A standard shipping charge of ₹100 will be applicable to orders delivered within India.
The applicable shipping charge will be displayed during checkout before the order is confirmed.
6. Payment & COD
Online payments are processed through Razorpay.
Cash on Delivery (COD) is not available.
Orders will be processed only after successful payment confirmation.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name.
- Complete delivery address.
- City and state.
- PIN code.
- Valid contact number.
If you need to correct your delivery details, please contact us as soon as possible. Changes may not be possible after the order has been dispatched.
8. Tracking
Where tracking is available, tracking information may be shared through the registered phone number or email address.
Delivery tracking is handled through the applicable courier or logistics partner.
9. Missing or Undelivered Orders
If your order is shown as delivered but you have not received it, please contact us as soon as possible.
Please provide your order number and any relevant delivery information so that we can investigate the matter with the delivery partner.
If an order cannot be delivered or is returned to us, we will contact you regarding the next steps.
10. Damaged or Incorrect Delivery
If your order arrives damaged or contains an incorrect product, please contact us promptly.
Please provide:
- Order number.
- Product details.
- Photographs of the product.
- Photographs of the packaging, where available.
We will review the issue and provide an appropriate resolution in accordance with our Refund Policy and applicable law.
11. Bulk Orders
Bulk orders, wholesale orders, white-label products and customised packaging may require additional processing time.
Delivery timelines and shipping charges for such orders may be communicated separately.
12. Contact Us
For shipping, delivery or tracking-related enquiries, please contact us.
Sree Manjunatha Coffee & Tea Works
17/4, Kalamma St, beside SONA COMPLEX,
Cowl Bazaar, Ballari,
Karnataka 583101
Phone:
+91 94492 60976
Email:
smcwcoffee@gmail.com