1. Refund Policy
At Sree Manjunatha Coffee & Tea Works, we are committed to providing quality coffee, tea and other products.
If you experience an issue with your order, please contact our customer support team so that we can review your concern and provide an appropriate resolution.
2. No General Returns
Due to the nature of food and beverage products, we do not accept general returns or returns based on change of mind.
Products should not be returned unless instructed by our customer support team.
3. Refund or Replacement Eligibility
A refund or replacement may be considered in the following situations:
- The product has a quality issue.
- The product was delivered after its expiry date.
- The product arrived damaged.
- The packaging was compromised in a way that affects the safety or usability of the product.
- An incorrect product was delivered.
- An item is missing from the order.
- The product is defective or materially different from its description.
4. How to Raise a Refund Request
Please contact us as soon as you notice a problem with your order.
For visible damage, incorrect items or missing products, we recommend contacting us as soon as possible after delivery.
Please provide the following information:
- Order number.
- Product name.
- Brief description of the issue.
- Clear photographs of the product and packaging, where applicable.
5. Food Safety
If you believe that a food product is unsafe or expired, please stop using the product immediately and contact us.
Please retain the product, packaging and labels where reasonably possible so that the issue can be reviewed.
6. Returning a Product
Please contact us before sending any product back.
We will confirm whether a return is required and provide appropriate instructions.
Do not send food products back without receiving instructions from our customer support team.
7. Review and Resolution
Once we receive your request, we will review the information provided and may request additional information or photographs.
Where necessary, we may inspect the product before confirming the resolution.
If the issue is confirmed, we may provide a suitable replacement or refund depending on the circumstances.
8. Refund Process
- Approved refunds will normally be issued to the original payment method.
- If a refund to the original payment method is not possible, an alternative method may be discussed with the customer.
- The refund amount and applicable processing timeline will be communicated when the refund is approved.
- The time taken for the refund to appear in the customer's account may depend on the bank or payment provider.
9. Change-of-Mind Returns
We generally do not accept change-of-mind returns for opened food products due to food safety and hygiene considerations.
This does not affect legitimate requests involving damaged, defective, expired, incorrect or misdescribed products.
10. Bulk and Customised Orders
Refunds, cancellations and returns for bulk orders, wholesale orders, white-label products and customised packaging may be subject to the terms agreed upon when the order was placed.
11. Contact Us
For refund requests, replacement assistance or product concerns, please contact us.
Sree Manjunatha Coffee & Tea Works
17/4, Kalamma St, beside SONA COMPLEX,
Cowl Bazaar, Ballari,
Karnataka 583101
Phone:
+91 94492 60976
Email:
smcwcoffee@gmail.com