1. Introduction
At Sree Manjunatha Coffee & Tea Works, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and handle your information when you interact with our website, purchase products or contact us.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information Provided by You
- Name, email address and phone number.
- Billing address and delivery address.
- Account information and order history.
- Product preferences.
- Information provided through enquiries, feedback or customer support requests.
- Business details and requirements submitted for bulk orders or customised orders.
Payment Information
Payments made through our website are processed using Razorpay.
Payment information is handled by the payment provider according to its applicable privacy policy.
We may receive transaction references, payment status and other information necessary to confirm your payment, process your order or arrange a refund.
Please do not send card details, passwords, OTPs or payment authentication codes through email, WhatsApp or enquiry forms.
Information Collected Automatically
When you visit our website, certain technical information may be collected, including:
- IP address.
- Browser type.
- Device information.
- Pages visited.
- Interactions with website features.
- Session information and cookies.
3. How We Use Your Information
- To process purchases and coordinate delivery.
- To provide order and delivery updates.
- To respond to customer enquiries and support requests.
- To handle order-related issues and refund requests.
- To maintain customer account and order information.
- To respond to bulk or customised order enquiries.
- To maintain website functionality and security.
- To help prevent fraud, misuse or unauthorised activity.
- To send promotional information where you have provided appropriate consent.
- To comply with applicable legal and regulatory requirements.
4. Cookies
Our website may use cookies to support features such as shopping cart functionality, login sessions and saved preferences.
Where optional analytics or advertising cookies are used, relevant choices may be provided where required.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Your Information
We do not sell your personal information.
Your information may be shared where necessary with:
- Payment providers such as Razorpay.
- Delivery and courier partners.
- Website hosting and technical service providers.
- Professional advisers where required.
- Government authorities or law enforcement where legally required.
We aim to limit the information shared with service providers to information reasonably required for the relevant service.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or misuse.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, accounting, legal and other legitimate business purposes.
Information may be deleted or anonymised when it is no longer required, subject to applicable legal requirements.
8. Your Privacy Choices
Subject to applicable law, you may contact us to request access to, correction of or deletion of your personal information.
You may also unsubscribe from promotional communications by contacting us.
Opting out of marketing communications will not stop essential communications relating to your orders, payments or account.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or information handling practices.
Any updated policy will be published on this page.
10. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us.
Sree Manjunatha Coffee & Tea Works
17/4, Kalamma St, beside SONA COMPLEX,
Cowl Bazaar, Ballari,
Karnataka 583101
Phone:
+91 94492 60976
Email:
smcwcoffee@gmail.com